1. Service provider and contracting party
The contracting party is TGZ Holding B.V., Jonkerbosplein 52, 6534 AB Nijmegen, the Netherlands, trading as Flymoney Legal Services. References to Flymoney or Flymoney Legal Services mean this legal entity unless expressly stated otherwise.
2. Scope and customers
These terms apply to the assessment, preparation, administrative handling and recovery of passenger claims for consumers and business customers. Mandatory statutory rights, including mandatory consumer protection, remain unaffected.
3. Scope of service
Flymoney records and assesses file data, requests necessary evidence, communicates with relevant parties within the permitted scope of its activities and organises further handling. No particular outcome, payment or fixed processing time is guaranteed.
4. Regulated legal services
Where a specific activity requires a particular licence, registration or representation by a lawyer, that activity is carried out only by duly authorised lawyers, registered service providers or other permitted partners. Involving such a partner does not change the commercial terms without a separate agreement.
5. Contract formation and evidence
By submitting the claim form, the customer makes an offer to enter into a service contract. Flymoney accepts the instruction when, after successful consent checks, the system stores an immutable contract snapshot for the file and displays or confirms the acceptance in the portal. The contract policy version, accepted language version, timestamp and checksum stored with the file are controlling.
6. Customer obligations
The customer provides accurate and complete information and available evidence, reports payments, offers and airline correspondence, and avoids conflicting parallel action where it interferes with the handling. Changes must be reported without undue delay.
7. Co passengers, minors and authority
A person submitting claims for other passengers must have authority to do so. A legal representative acts for a minor. Flymoney may require evidence of authority or separate declarations from each rights holder.
8. Instruction, power of attorney and assignment
The service contract itself does not transfer the claim. A power of attorney and an assignment are separate legal acts and apply only when granted separately and verifiably. Their scope and effect are governed by the relevant document.
9. Success fee
Upon successful recovery, the success fee is 30 percent of the compensation actually recovered. If no compensation is recovered, no success fee is due for the result based handling unless a separate fee for another service was expressly agreed.
10. Calculation basis and VAT
The calculation basis is solely the compensation actually recovered. Separately reimbursed necessary expenses, court or legal costs and interest are excluded unless expressly agreed otherwise. For consumers, statutory VAT, where chargeable, is included in the 30 percent. For business customers, statutory VAT is charged in addition where applicable.
11. Direct payment by the airline
If the airline or another debtor pays the customer directly after the instruction and the payment is causally connected with the handled claim, the agreed success fee remains due. The customer must inform Flymoney of direct payments without undue delay.
12. Payment to the customer
Where funds are first received by Flymoney or an engaged settlement or legal service provider, the net amount due to the customer is paid without unreasonable delay after deduction of due agreed remuneration and only those costs whose allocation was validly agreed. Required identity and payment details must be complete.
13. Settlement and other compromise
Flymoney will not conclude a binding settlement without the specific consent of the rights holder unless a separately granted and legally valid power of attorney or assignment expressly authorises the relevant rights holder to do so. Settlement offers are recorded in an auditable manner.
14. Legal escalation and litigation costs
Court proceedings or another step carrying additional external cost risk do not follow solely from these terms. Separate express approval will be obtained before such a step and the specific cost and risk model will be explained. Statutory cost orders and reimbursement rights remain unaffected.
15. Cooperation partners
Flymoney may use suitable technical, administrative and legally authorised partners where necessary and lawful under data protection rules. The customer will be informed where a separate instruction or consent is required.
16. Right of withdrawal and early performance
Consumers have a statutory right of withdrawal where the legal conditions are met. If the consumer expressly requests the service to begin before the withdrawal period expires, Flymoney may begin early. The right of withdrawal is lost only upon full performance of the contract after the consumer expressly requested early performance and acknowledged that the right will be lost upon full performance. Mandatory withdrawal rights continue before full performance. Flymoney does not charge a separate handling fee merely for exercising a still existing right of withdrawal. Mandatory law remains unaffected.
17. Termination
The contract may be terminated in accordance with law and these terms. Termination does not extinguish rights already accrued. If compensation is recovered after termination as a result of work already performed or a payment already set in motion, the success fee remains due where there is a sufficient causal connection.
18. No guarantee of outcome
The legal and factual assessment may change due to new facts, evidence, case law or objections. An initial assessment is not a guarantee of payment or litigation success.
19. Communication and electronic declarations
File communication may take place through the portal and email. The customer keeps contact details current. Legally relevant versions, consents and contract evidence are stored with file reference, timestamp and checksum.
20. Refusal, suspension and cooperation
Flymoney may refuse or suspend handling for an objective reason, including incomplete information, lack of authority, conflict of interest, suspected abuse or insufficient economic or legal basis. Statutory rights already accrued remain unaffected.
21. Complaints
Complaints may be submitted to post@flymoney.eu and should identify the file and the challenged action. Statutory complaint and remedy rights remain unaffected.
22. Liability
Flymoney is liable in accordance with mandatory law. Limitations do not apply where prohibited by law, including for intentional or grossly negligent conduct or other mandatorily protected claims.
23. Governing law and jurisdiction
Dutch law applies. For consumers, this choice of law does not deprive them of protection afforded by mandatory provisions of the law that would apply in the absence of a choice. Statutory international and consumer protective jurisdiction rules remain unaffected.
24. Language versions
The contract is recorded in the language version accepted by the customer. The stored accepted version controls for that file. No language rule may reduce mandatory rights. Internal reference versions are for administration only and do not replace the accepted contract version.
25. Changes and severability
Changes apply only to future instructions unless the customer expressly agrees to amend an existing contract. The snapshot stored at contract formation is not retroactively replaced. Invalidity of an individual provision does not affect the remaining provisions to the extent permitted by law.